International Aerospace Company’s Impact Program Case Study

Employee engagement refers to the involvement and level of commitment employees feel with not only their work but their workplace. It can mean the difference between a thriving business and a failing one. If your employees don’t feel recognized and appreciated for the work they are doing, it is harder to gain buy-in from those who help power the business. An employee who is brought into the business and engaged frequently has higher productivity, a desire to improve and grow the company, and produces positive experiences with both coworkers and customers. 

Read on to learn more about how we helped an international aerospace company revamp its business by improving employee engagement!

Background

An international aerospace company recognized early on that engaged employees drive business acquisition, retention, and results. However, an internal review identified 17 disparate recognition programs in place throughout their U.S. enterprise. There was no shared vision or clear business imperatives driving these programs, no coordination among program owners, and no way to measure engagement or results within the various programs or across the enterprise. 

Challenges

Because of the various unrelated programs in place, the company was unable to track ROI or capture data to measure impact and effectiveness for their employees and for their recognition investment. The international aerospace company underwent an extensive RFP process to identify and select a Workforce Experience partner who could design a high-impact, consolidated program that would integrate these disparate programs into a cohesive platform to drive employee engagement and enhance culture across all business units.   

Results

Centricity was awarded the contract as the company’s Workforce Experience partner. Today, the international aerospace company benefits from a cohesive recognition strategy and program design, a powerful platform proven to increase employee engagement, and data-driven analytics that provides a dashboard view into program ROI. 

The new Impact Platform is so intuitive that employees doubled their use of non-monetary rewards, significantly increasing employee engagement while decreasing their cost per recognition by 30%. Since implementation, the client was recognized with three Best Practice Awards of Excellence by Recognition Professionals International (RPI). The international aerospace company’s Impact Program won RPI’s prestigious Award for Best Practices Overall for success across all Best Practice Areas. Centricity is thrilled that this program continues to enhance the workforce experience for the client’s employees every day.

Tips to Improve Employee Engagement

Here are a few tips on how to improve employee engagement:

• Communicate: Being transparent and communicating effectively with employees builds trust and allows them to work more effectively and efficiently. Keeping that line of communication open throughout their time with the company ensures this. The more informed your employees are, the better equipped they will be to do the work. 
• Recognize: Recognition goes a long way whether it is provided in public or private. It often validates that the employee is doing good work and motivates them to continue performing well. 
• Reward: There are a few different types of rewards you can offer employees. Monetary and material rewards are typically the most motivating but there are other ways to reward employees such as wellness perks, professional development opportunities, extra PTO hours, promotions, and more.

Final Thoughts

Here at Centricity, our workforce experience solutions are proven to drive engagement, increase loyalty and activate advocacy from your employees and your sales channel, creating people passionate about delivering great brand experiences for your customers. Learn more about how we can elevate your workforce and check out some more benefits of employee engagement!